Ninebot Reviews

After just a month of light use, my scooter broke down. On the fourth ride, a cable got stuck in the folding mechanism, rendering it useless. This clearly shows a design issue since I simply followed the folding instructions. I tried to contact customer support but got absolutely no help. All they did was send me emails telling me to ship the scooter back myself, and when I asked for a shipping box, they suggested I buy one from Amazon. I thought Segway was an American brand, but I was mistaken; it’s actually produced in China by a Chinese company. This brand new E12 is headed for recycling, and I’m planning to buy a scooter made in the USA tomorrow.

SERIOUSLY, STAY AWAY FROM THE SEGWAY NINEBOT!!! After I got one, it began acting up and wouldn’t steer where I needed it to. There are ZERO places to get it repaired unless you can show a receipt. They just swap it out for you. Plus, there are no repair shops for the ninebot anywhere in the U.S., so if you snag it from a third-party seller and it breaks down, you’re totally out of luck!!!!!!!

The after-sale support is lacking. Given the steep price, folks like me expect the service after payment to be as impressive as the products themselves. Unfortunately, that’s not the case. Segway/Ninebot makes some neat gadgets, but they seem clueless when it comes to being accountable to their buyers. Remember when batteries caught fire and took down the previous version of Segway? If Ninebot doesn’t improve their customer service, they might face a similar fate.

I purchased an es4 and encountered an error code just four months after the purchase, and it completely stopped functioning. I reached out via email and tried every phone number I could dig up for ninebotus, but I got no replies. Eventually, I got in touch with Segway, and they informed me that ninebot isn't an authorized seller, so they couldn't help me out.
I ended up spending $600 on an electric scooter that lasted only four months.
Just so you know, I’ve got receipts for everything.

Last week, we got ourselves a Ninebot MiniPro and we couldn't be happier with it! The customer service was top-notch! The sales rep got back to us super quick when we first reached out, helping us find the MiniPro we thought was out of stock. It was shipped fast and arrived in no time.

Once again, customer service came through when we had a minor issue with the product in the first couple of days. They sent us a brand new part to replace the one we had, and it didn’t cost us a dime. We were really impressed by how attentive and kind you all were! Big thanks to Al!

Overall, this was a fantastic shopping experience.

I just got a Ninebot PTR Elite + from Ninebotus.com. I placed my order just ahead of Christmas, and it showed up before the festivities. I had a few simple questions that I shot over via their site. Every single one was answered quickly. They’re super helpful and really nice. The PTR is awesome and came fully charged. Riding it is a blast. I totally recommend NinebotUS.com!

I couldn't view all the products on the site until after I purchased the Ninebot unicycle C+. Later, I noticed a newer model being advertised. I reached out to the customer service email to cancel my order and inquire about the release date for the new Ninebot model, and they got back to me in about 2-3 months. It was a bit of a hassle trying to get what I wanted initially and snag the best model, but their fantastic customer support really helped improve my overall experience. Navigating the website on my LG V20 was a bit tricky. I’m giving it 4 stars—it's good, but there’s definitely room for a few tweaks.

I really want one, but I didn’t buy it since it’s a bit pricey for my budget. Still, I’ve had the chance to ride one.

Honestly, I'm feeling pretty let down right now. I ordered the Segway mini pro and it arrived in a decent timeframe. However, when I went to check it out, the thing was completely non-functional. I had to sit around all weekend waiting for someone to get back to me about it. Eventually, I received a return label via email, printed it out, and shipped it back on the same day—Monday. Now, here I am still waiting for my replacement on a Thursday. All I can do is try to be patient, I guess.

Awesome for those just starting out, 3 hours of practice (great for your belly, haha)... and I'm 58 years young. It runs smoothly, super exciting... makes you crave more. Solid machine at a good price! Congrats! D.

What began as a little mix-up got sorted out real quick. One of the items I got didn’t fit right, so I reached out through the website’s contact form to get some help. After not hearing back twice, I left a negative review because I thought their silence meant they didn’t care. It turns out Ninebot.us was unaware that their contact form wasn’t working properly, so my messages never got through. Not only did they give me a refund for the part that was wrong, but they also refunded the whole order! I wasn’t expecting that at all, and it totally changed how I view ninebot.us.

I opted for financing and ended up with a receipt that mentioned instructions for completing the purchase were underneath, but it was empty. Plus, the website doesn't direct you to the financing section.

I got myself a remote key fob. Unfortunately, there were no installation instructions included, and I couldn't locate any on your website. I ended up searching on Google and, thankfully, stumbled upon the instructions on a different retailer's site. Honestly, I never would have figured out how to set it up on my own. It'd be great if you could include the instructions with the order next time.

The team was super helpful in responding to my inquiries about the item. Shipping was quick, and the quality of the product is top-notch and a blast to use. Big thanks to ninebotusa!

#Order170782 I reached out to inquire about altering my delivery address since it was incorrect. The billing address was accurate. While I awaited a response, the parcel showed up at Yodel, and I managed to update the delivery address. Then, I got an email from Offcuts saying they had recalled the parcel from Yodel without consulting me first. These shoes are a gift for my daughter's birthday, and they're the only pair I have. I've tried everything to get in touch with Yodel, but they’re not being helpful. I’ve emailed customer service and even sent a message to Office Shoes, but no one has responded. Honestly, I didn’t expect such poor customer service from a company this size.

I appreciate your response, but I had already updated the address six hours before you asked for the parcel back. I could have changed it as many times as I wanted until December 3rd using the Yodel app. Last night, I received another email from you saying that once dispatched, an order can't be modified and asking if I wanted the parcel reshipped, and if so, to what address. I've provided this information three times already. I emailed again last night, but still no response. I just want to know what’s going on, as there’s been no update on the parcel status.